Tuesday, August 05, 2008

What Do You Call It...Short Talk? Close Enough

Ever since I won the massage chair, my new mission has been to win Cherie a massage chair. Every person that has come into the store, I have sat in the HT-7450, and forced them to fill out a form. For the Sales Associates name I put Cherie's name.

On Friday, I faxed in 50 entries with Cherie's name on them.

Today was he last drawing. I missed the live webcast. Again. Sigh.

At 3:00, who should call? but Michael Hamm, the CEO of Human Touch. My heart rate increases. Cherie is talking to a customer. I try to throw things at her to get her attention while attempting to carry on a casual conversation with Mr. Hamm.

Hamm: How was your vacation?
Me: Oh, it was wonderful! It couldn't have gone better, and I got the chair!
Hamm: How do you like it?
Me: I love it! It's so great. It's the one my mom has so...
Hamm: You're mom has he 7450?
Me: Oh yes, She sat in all of our chairs and that was the one she liked best. I really like the chair, too. That was back in February. My Grandma has an I-joy.
Hamm: Wow! You have a lot of our chairs.

At this point Cherie has turned around. I point to the phone I am holding and mouth "Michael" She looks at me like I'm crazy. "What?" She mouths.

Me: Yeah, well, I really believer in them.
Hamm: Maybe that's why you sale so many of them.
Me: Yeah, uh...yeah. Maybe. So...How did the drawing today go?

I say the last part loudly, so Cherie will hear. Again, I mouth "Micheal Hamm" and point to the 7450. She turns her back on me to give her attention to the customer. Clearly, my carrying-on-two-conversations-at-once-skills need improvement.

Hamm: Great! It was the last drawing you know.
Me: Yeah, we always try to watch the webinars but there was a customer that came in at the same time so we missed it.
Hamm: Well, it was a good one. We tried to make it extra-special and we did a lot for it. I think you'll find that is was extra-special too. Speaking of which, can I talk to Cherie?

I put my hand over the receiver and tell Cherie, very loudly, that the phone is for her. She asks who it is. I tell her. Her eyes go big. She grabs the receiver. A few seconds later, she screams.


And the customer that won was so excited! I got to call her, since she was my customer, and when she came into the store she almost started crying. She was so happy.

I love my job.

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